Defining how AI agents interact with your business

A growing share of the calls reaching businesses and governments aren't people. They're personal AI agents running errands for individuals, business agents confirming orders or checking claims, and occasionally a cloned voice posing as a customer.

Today, we’re releasing synthetic voice detection in ElevenAgents, so businesses can tell who’s on the line and respond accordingly. We’re also joining the Personal Agent Protocol working group as a design partner, to help define how AI agents and businesses should identify themselves and interact with each other.

Detecting AI agents on live calls

Synthetic voice detection analyzes the caller’s speech in the first few seconds of a call and returns a determination: human or AI generated. From there, your rules decide what happens.