Introducing Procedures in ElevenAgents

As AI agents take on critical tasks like refunds, billing issues, and product troubleshooting, you need a clear way to guide their behavior for each.

Similar to how employees follow standard operating procedures (SOPs), Procedures let you provide agents with a set of instructions to follow in common scenarios.

They make it easy for both technical and non-technical team members to build, manage, and update highly capable agents. Plus, because each Procedure loads only when triggered, moving specific instructions out of a broad system prompt can help make your agent faster.

Define how agents perform any task

Procedures can help agents accurately handle both well-defined and open-ended tasks.